Refund policy

At Luve Llae, your satisfaction is important to us. If your purchase isn't quite what you expected, you may request a return in accordance with the policy outlined below.

Return Eligibility

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, all items must:

  • Be unworn, unused, and unwashed.
  • Remain in their original condition.
  • Have all original tags still attached.
  • Be free of stains, makeup, perfume, odors, pet hair, or any visible signs of wear.
  • Be returned in the original packaging whenever possible.

Items that do not meet these requirements may not qualify for a refund.

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear and intimate apparel
  • Bodysuits
  • Swimwear with the hygiene liner removed or damaged
  • Earrings and selected personal accessories
  • Gift cards
  • Personalized or custom-made products
  • Final Sale or Clearance items
  • Products damaged through misuse, improper care, or normal wear and tear

How to Start a Return

Before sending back any item, please contact our Customer Care team.

Email: contact@luvellae.com

Please include the following information:

  • Your order number
  • The item(s) you'd like to return
  • The reason for your return
  • Photos of the item(s), if they are damaged, defective, or incorrect

Once your request has been reviewed and approved, we'll provide the appropriate return address along with detailed return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Unless the item you received is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Shipping charges paid on the original order are non-refundable.

For added security, we recommend using a trackable shipping service, as Luve Llae cannot be responsible for return packages lost or delayed while in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos of the item
  • Photos of the shipping package and shipping label

After reviewing your request, we'll determine the most appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Refund Processing

Once your returned item has been received and inspected, we'll notify you of the outcome of your refund request.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Depending on your financial institution, additional processing time may be required before the funds appear in your account.

Order Cancellation

Orders may be canceled within 12 hours of being placed.

Once an order has entered processing or has already been shipped, we may no longer be able to cancel it.

To request an order cancellation, please contact:

Email: contact@luvellae.com

Refused or Undeliverable Packages

If an order is refused by the customer or returned because it was unclaimed or shipped to an incorrect address provided at checkout, any additional shipping costs incurred may be deducted from the refund amount.

Payment Disputes

If you experience any issue with your order, we kindly encourage you to contact our Customer Care team before initiating a chargeback or payment dispute.

We'll do our best to resolve your concerns quickly, fairly, and professionally.

Return Address Notice

The business address listed on our website is not a return address.

Please do not mail returned merchandise to the address below.

To ensure your return is processed correctly, please contact us first to receive return authorization and the correct return instructions.

Contact Information

Luve Llae

Email: contact@luvellae.com

Business Address:

31 Forthton Dr
Troy, MI 48084
United States

Not a Return Address

If you have any questions about returns or refunds, please contact contact@luvellae.com. Our Customer Care team typically responds within 24–48 business hours and is always happy to assist you.